+44 (0)1485 534349

 
 

Terms and Conditions

Our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan.  If you have any questions regarding the terms of the Refund & cancellation Policy, we’re happy to discuss matters via email on mark@sewonsewforth.co.uk

You can also give us a call on 01485534349.

The terms and conditions noted below explain our policy on refunds and cancellations. 


What happens if I want to cancel my order?

To create the best experience, we begin preparing your order as soon as your order is confirmed. Please contact us if you’d like to discuss cancelling your order.


What happens if something is missing?

If you have received your order and something is missing, we sincerely apologise and will prioritise the correction immediately. Where possible we offer immediate replacements or alternatively, you can request a refund or cancellation Please contact us if you’d like to discuss if something is missing from your order.

We’re sorry if you have received items that are different from your order. To ensure that we can rectify the matter, please contact us.

  • For credit card payments, please contact us at mark@sewonsewforth.co.uk
  • For debit card payments please contact us at mark@sewonsewforth.co.uk For payments made via bank transfer please contact us on mark@sewonsewforth.co.uk

Where you have received an item of a lower value please contact us on mark@sewonsewforth.co.uk or call 01485534349

  • For credit card payments, you will beplease contact us on mark@sewonsewforth.co.uk or call 01485534349
  • For debit card payments please contact us mark@sewonsewforth.co.uk or call 01485534349
  • For payments made via bank transfer please contact us on mark@sewonsewforth.co.uk or call 01485534349

What happens if my order arrives damaged?

We sincerely apologise if your item has been received in a damaged or faulty condition.  We like to resolve matters quickly, as we know how disheartening this can be. To help us resolve the matter, we ask that you check all items on receipt  and mark@sewonsewforth.co.uk or call 01485534349. Our Returns Policy for faulty items upholds your statutory rights.


What happens if my order is delayed or lost in transit?

We take every care to ensure that your order is shipped and received as per your request.  We also take great care to ensure that our delivery provider meets our high level of expectations. However, on very rare occasions items can be delayed or lost in transit.  We understand that this can be frustrating, therefore when your item is delayed due to an issue that we are experiencing, we aim to contact you within as soon as possible.. If you are concerned about the status of your order, please contact us on mark@sewonsewforth.co.uk or call 01485534349


What happens if I am not satisfied?

We take great care to ensure that your items reach you in excellent condition. We also pride ourselves on creating high quality produce. If you feel like we have fallen short of our promises, we ask that you please contact us on mark@sewonsewforth.co.uk or call 01485534349

What are my statutory rights?

Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.